I purchased Paul Mitchel Hairspray that was priced on the can at 15.09. However it rang up at 19.99 which made my total 19.30". When I informed the hair stylist that it was marked 15/.09 on the can, she informed that the prices went up and that was the price?.

This is Store # 78270

Stylist #19 Carolyn waited on me,.

I purchased 152382

I find it interesting that you limit complaints to 100 words'. Send me an e-mail at candidawise@cox".net and I will list all grievances with this store!Your staff are rude, inconsiderate, and now they can't ring up products and charge what is clearly written on the can/. Please get with me.. I would like the difference refunded back to me! 1285421



  Comments (5)
1. Written by Jmw on November 5, 2011 from little rock, arkansas, US
Hi I am sorry you had a bad experience. They should have sold it at the sticker price. There was a recent price change but they failed to put the sticker on the bottle. Take the product back in with your receipt. Speak with the manager and they should refund you. If they do not there is an 800 # on the wall u can call. Also the email thing is an option it also helps better customer service. They may get a call or email asking how there service was. There are thousands of stores that ask for ur # and email bath and body works , payless, and many many more.
2. Written by Stylist on November 4, 2011 from cleveland, ohio, US
I am sorry you purchased the product at a price much higer than advertised. Some sort of compromise should had been met. We definitely DO NOT force anyone to provide us ANY of their information; it's entirely voluntary. All we ask is for your phone number, an email address, and your name. If you don't want to give us that information, that is completely understandable. The company is just making some changes to our system, and actually they will send out coupons to the email address you provide us. Bobbie, I'm not sure how the salon you were in was ran, but it sounds like it was a disaster. Not every salon operates like that.
3. Written by Stylist3e on November 4, 2011 from syracuse, new york, US
We are not demanding that we get peoples emails, in all actuality we are getting ready for a new sign in system to keep track of our clientle. We also DO sell product to the people even if they do not feel like supplying their email. Obviously you worked at a branch that was not working properly to the guidelines handed out.
4. Written by common sense on October 31, 2011 from fairfield, california, US
So you knew the true price BEFORE and still bought it. You deserve and will receive no refund. You have failed at life.
5. Written by Bobbie~ on October 30, 2011 from indianapolis, indiana, US
I am NOT surprised about this....SmartStyle actually is starting a new "plan". They are demanding that you give them your e-mail address in roder to purchase any product there...IF you don't give it to them, then they will NOT sell you the product! Can you believe this? I worked for this screwy company for 4 yrs...it's getting worse and worse. I feel sorry for anyone that stays there..I quit, and I feel like I have been let out of jail! Now I'm making 100% instead of just 50%.

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