I went into smart styles in the fern creek wal-mart in Louisville to get my hair done. There is a lady that works there that is always rude and I'll be *** if she was there that day. But, I went a head and signed in because I seen that other girls where there. As I sign in. I was given a dirty look by that rude lady Chris. With out me even stating what I would like done she told me it was going to be a 3 hour wait. This is something She has told me many times before. But as the time before there was no one having there hair fixed That I could see. I asked her why is that. She then gave me a explanation that she was doing a prom wet set hair style. And the girl was under the dryer. I mean I know I'm not a stylist or anything. But, I know a wet set keep un under the dryer for a while. I then became angry that yet again my business was being turn away. And I then ask could the other stylist could do my hair. She then told me they where not doing hair that day. I was very angry and ask for a customer service number. And Told her she was a tarrible manger to turn away my business and I would not come back. As I walk away She called me a *** under her breath and I then lost it. I went off on her and walk out of wal marts door and down to the other door to the picture me I work at.
To call Cs. I left a message. And Here walks up a wal mart manger state he want my mangers number because I had threatened the stylist". And in fact I did not/. I got in trouble even though I was off the clock and I was a miss treated customer?. The wal-mart manager never asked why I was upset". on top of it Cs never call back and she still works there/. I did start going to Sam and I love it,. I guess she didn't know I spend 100 dollars every
time I get my hair done;.
I don't work at that wal-mart anymore/. Thank god
But, I am still very angry. 128508f
To call Cs. I left a message. And Here walks up a wal mart manger state he want my mangers number because I had threatened the stylist". And in fact I did not/. I got in trouble even though I was off the clock and I was a miss treated customer?. The wal-mart manager never asked why I was upset". on top of it Cs never call back and she still works there/. I did start going to Sam and I love it,. I guess she didn't know I spend 100 dollars every
time I get my hair done;.
I don't work at that wal-mart anymore/. Thank god
But, I am still very angry. 128508f
 Comments (8) |
| 1. Written by betty on May 12, 2012 from concord, north carolina, US I've gone to smart in fern creek Louisville, ky for 3 years now & Chris has given me nothing but impeccable customer service. I'm 56 years old & have been to a lot of stylists over the years & she the best I've found by far. And yes, there is sometimes a wait because there's a long line of customers waiting for her. I can hardly complain about that. It's because she's worth the wait. A happy customer |
| 2. Written by Vicky on February 7, 2010 from raleigh, north carolina, US Hi to all the complaints at smart style stateswide. I work for smart style and I agree that some of the stylists are rude to customers. They pleased themselves rather than the client wants. These stylists should know their limitations and be honest with their capabilities. Sometimes clients expect to pay less money and expect extravagant service. Smart style is the company, haistylists are different therefore never rate the company but the workers itself making it a bad reputation for the firm. I suggest that in future reference contact the area manager to rectify any problem. They have good hair stylists at smart style. Keep on eye for newcomers. Keep it in mind that clients satisfaction makes the whole wide world of difference of integrity to those who loves their job as a hairstylist. |
| 3. Written by beth on October 24, 2009 from wheeling, west virginia, US I have had many cuts and color. I use to go to high end salons. I now get the best at a lower price. Have I had a mistake. sure , but I did at high end, At least Smart Style fixed it..  |
| 4. Written by Shannon Henson on October 18, 2009 from elyria, ohio, US I went to my Smart Styles yesterday and entered the salon with about 5 inches of hair, I asked for a pixie cut and the woman used buzz clippers on my head and now all my hair is about 1 half inch long or shorter in some spots. I am bald. I want my money back and I am trying to work with them but they dont give a crap. If you want to discuss this, or have had something like this happen as well, please contact me at www.myspace.com/shannon_henson I also have before and after pictures there. Its very sad. |
| 5. Written by still styling on September 27, 2009 from south boston, virginia, US i agree with cindy. not all of them are like that. n u should have got the area manager. they would have taken care of it then. people like that dont need to b n public work! u got to b nice even if u havn a bad day! |
| 6. Written by ive worked for smartstyle,regi on July 5, 2009 from tampa, florida, US its a greedy corporation that doesnt care about good customer service. its all about much money their low paid stylists can make! |
| 7. Written by laurie bee on May 7, 2009 from -, -, US Im sorry too that people let one person make their judgment for all salons with that name. keep in mind. the store didnt do your hair or treat you that way. one person in one location did. everyone needs to keep that in mind. |
| 8. Written by cindy on January 15, 2009 from doylestown, pennsylvania, US I am so sorry you had such a bad experiance with smart style and wal-mart. That was not the proper way to handle any kind of business. I work for a smart style and would encourage you to go to another smart style and get the central managers number and call them directly. They are there to help you and the thing is that if she treated you like that she is likely treating others the same way and someone needs to know about it . |
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